Eleven Blog

Eleven Blog

6 Key Wi-Fi Insights from HT-NEXT 2017

Last week, several of our team members attended the HT-NEXT event in Orlando—a first-time collaboration of HTNG North America and Hotel Technology Forum. The event brought together hospitality technology thought leaders and included information from the Central Authentication workgroup presented by our very own VP of Product, Eric Sullender. When our team came home from the conference, the...

Top Seven Hotel Wi-Fi Predictions for 2017

Ten years ago, if you looked to the future of hospitality technology, you probably would have never guessed that Wi-Fi would be at the core of guest engagement. As guest experiences rely more on mobile, hotel brands can leverage Wi-Fi authentication to identify loyal guests and reward them with a homelike experience that lets them create the personalized stay they they truly want. From...

6 Steps to More Lovable Guest Wi-Fi

When you think of the perfect guest Wi-Fi experience, what words would you use to describe it? Fast? Automatic? Reliable? Easy? One thing these all have in common is they make the guest Wi-Fi experience lovable; a delightful experience that guests will come back for. It's not an adjective we commonly think of when it comes to Wi-Fi, but as the #1 demanded amenity, shouldn't it be our goal? To...

Cast Your Vote for the Best Wi-Fi Login Method

Happy Election Day! Americans: we urge you to make sure you make your voice is heard: find your closest polling place here.

How to Bring Your Wi-Fi Back to Life

This Halloween, be sure to offer more Wi-Fi treats than tricks. Hotel brands work tirelessly to deliver 5-star experiences across all their properties. When guests expectations match what is provided, they are more likely to come back again and again. Wi-Fi is no exception. Guests want to stay seamlessly connected across all their devices. However, this can be tricky when your Wi-Fi network is...

Automatic Wi-Fi Authentication, Explained

There are two primary ways to address guest demand for seamless, automatic connection to hotel Wi-Fi: Mac re-authentication and Passpoint. In this post we will explain how the technology works and the benefits and challenges of each.

Top 5 Guest Wi-Fi Concerns

Do your TripAdvisor reviews include complaints about your Wi-Fi? Ever wonder why? We’ve outlined the top 5 concerns guests have about Wi-Fi when they are planning a hotel stay. The more you tailor the Wi-Fi experience at your property to avoid these concerns – the happier and more loyal your guests will be!

8 Ways to Take it to Eleven at HITEC 2016

Myth-busters: Hotel Wi-Fi Edition [INFOGRAPHIC]

Myth-buster: Hotel Wi-Fi Edition Part III

 In Part I and Part II of our Myth-busters Blog Series, we debunked the myths that Wi-Fi is all about bandwidth, that it should be managed on-property, and that it’s an IT function, not a business asset. In Part III we’ll wrap it up with 2 more hotel Wi-Fi myths.

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