Eleven Blog

Eleven Blog

Maybe They Don’t Want to BYOD

Finally, a bar you will want your employees to work in! Kimpton’s Eventi Hotel has implemented the “Business Bar” at their Chelsea, New York location. In exchange for drinks or Apple Genius’, this bar supplies guests with a number of gadgets for them to borrow during their stay. The best part? There’s no “open-gadget law” to speak of. You can wander all over the hotel with your borrowed...

3 Ways to Connect with "Silent Travelers"

"These new travelers don’t need tons of handholding, they shun human interaction, and know their way around everywhere they go."

The elusive "silent traveler" skips traditional guest touch points in favor of digital options. Travel information star, Skift, first coined the term earlier this year when they predicted that in 2014 we would see the rise of the silent traveler - and rise they did....

Optimize & Monetize Guest Internet: PART II - Optimization

In PART I of this series, we explored the top tech trends that are affecting guest Internet.

Optimize & Monetize Your Guest Internet: PART I - Top Tech Trends You Can’t Ignore

In order to make recommendations for optimizing and monetizing your guest network, we first must identify the top top tech trends that are affecting guest Internet:

Business vs. Leisure Travelers

In a recent TrustYou study of 1.57 million travelers and reviews, they offer a comparison of business and leisure travelers. Some interesting statistics are below:

7 Top Business Travel Trends

In the recent Choice Hotels International “Road Warrior Survey” conducted by research company, Newlio, over 500 US business travelers who took trips between March 2013 and February 2014 were surveyed to reveal several interesting trends:

Guests Demand Tiered Wi-Fi

In the recent article, Tiered Wi-Fi Emerges as New Industry Model, HotelNewsNow.com contributor, John Buchanan, reports that complimentary Wi-Fi is becoming ubiquitous with limited and select-service hotels, while more full-service properties offer tiered bandwidth plans.

Funding Your Hotel Technology

In the 2014 Hospitality Technology Magazine Hotel Technology Study (accessible with registration) they took a close look at hotel budgets from 2011 to 2014. The study surveyed over 50 executives in charge of more than 40,000 US-based properties, representing a mix of full and limited service brands.

3 Tips for Increasing Guest Loyalty with Digital & Mobile Services

There’s no quick answer when solving the loyalty equation, but with business travelers today carrying an average of 2.68 devices, digital and mobile services certainly need to be part of the mix. Guests are increasingly turning to mobile to get more value out of their travel experiences, from booking hotels online to checking social media reviews.

More Than Half of Guests Are Willing to Pay for Wi-Fi

A recent study conducted in Spain, found that 66% of guests would pay for mobile Wi-Fi. Patrick Mayock, editor-in-chief of HotelNewsNow, participated in the study and wrote about it in this article. The study, done as a pilot project, allowed guests staying at ME Madrid Reina Victoria Hotel and Hospes Madrid Hotel to try a portable router device which allowed guests to have a 4G connection, the...

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