Eleven Blog

Eleven Blog

Myth-busters: Hotel Wi-Fi Edition [INFOGRAPHIC]

Myth-buster: Hotel Wi-Fi Edition Part III

 In Part I and Part II of our Myth-busters Blog Series, we debunked the myths that Wi-Fi is all about bandwidth, that it should be managed on-property, and that it’s an IT function, not a business asset. In Part III we’ll wrap it up with 2 more hotel Wi-Fi myths.

Myth-busters: Hotel Wi-Fi Edition Part I

By now we’re all well-aware that Wi-Fi is is a must-have...However, there are opposing forces at work making it increasingly difficult for hotels to deliver a high-performance guest Internet experience. Guests use an average of 2GB of data per month on their  2.9 devices (Skift). The average cost of a network  installation is $300,000 and $5,000 per month for 500MB of data at a 500-room hotel (

The Hotel Wi-Fi Story [INFOGRAPHIC]

 

Tame Traveler Tantrums with Technology

With the rise of hospitality technology, comes the rise of guest technology demands. Mobile check-in, mobile room keys, and fast Wi-Fi are just the tip of the iceberg. Hospitality Technology reported the top IT-driven steps to meet the needs of travelers. Here’s what you need to know to satisfy your guests:

The Future of Hotel Technology

“We should never get to the stage where we replace human interaction. Technology should enable and make processes that have taken too much effort become seamless, or connect us globally to make us better service providers.”

5 Tips for Catering to Millennial Travelers in 2015

“Millennials are technology-driven, social beings, visual learners, socially responsible, and more demanding than any generation before them”

Have you been avoiding millennial travelers? Deeming them “too much work” or “not worth the effort”? Well, you would be right. Almost. Millennials (defined by those born between 1980 and 1999) are more demanding than any generation before them. To put in...

3 Ways to Connect with "Silent Travelers"

"These new travelers don’t need tons of handholding, they shun human interaction, and know their way around everywhere they go."

The elusive "silent traveler" skips traditional guest touch points in favor of digital options. Travel information star, Skift, first coined the term earlier this year when they predicted that in 2014 we would see the rise of the silent traveler - and rise they did....

6 Tips to Prepare for the Guest Experience Revolution

At the Skift Global Forum, Chip Conley (Head of Global Hospitality and Strategy at Airbnb) spoke about the future of the boutique guest experience. Chip has 27 years of experience as an innovator in the hospitality industry and has handled the creation and management of 52 boutique hotels.

3 Steps to Better Online Reviews

Let's face the facts. Most things in life that initially sound wonderful often have a catch. "That new restaurant has an incredible menu!" (But the servers are rude.) "This new ice cream shop has the best flavors!" (But contains little nutritional value.) "I have the perfect guy for you!" (But he has commitment issues.) Unfortunately for the consumer, not all advertisements come with a quick...

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