Eleven Blog

Eleven Blog

Top 5 Guest Wi-Fi Concerns

Do your TripAdvisor reviews include complaints about your Wi-Fi? Ever wonder why? We’ve outlined the top 5 concerns guests have about Wi-Fi when they are planning a hotel stay. The more you tailor the Wi-Fi experience at your property to avoid these concerns – the happier and more loyal your guests will be!

Myth-busters: Hotel Wi-Fi Edition [INFOGRAPHIC]

How Often Should You Upgrade Your Wi-Fi Network?

It comes as no surprise that today’s traveler gobbles up hotel bandwidth and comes back for seconds. With an increasing number of connected devices coming along on both business and leisure trips, it is difficult to keep up with the demand. Hundreds of guests carry an average of 3 devices and they all clamor to get connected in the lobby, guestrooms, and business center. With expectations for...

The Hotel Wi-Fi Story [INFOGRAPHIC]

What You Should Know Before You Test Your Hotel’s Wi-Fi

Ever since Hotel WiFi Test gained public recognition, guests have had hard data to use when applauding or criticizing hotels for their Wi-Fi speed. Now, Hotel Wi-Fi Test has launched a partner program for hotels. Hotels can test themselves and prove to guests that they can be confident in their Wi-Fi. While this is a nice opportunity for validation, the reality is that you should already be...

3 Ways to Connect with "Silent Travelers"

"These new travelers don’t need tons of handholding, they shun human interaction, and know their way around everywhere they go."

The elusive "silent traveler" skips traditional guest touch points in favor of digital options. Travel information star, Skift, first coined the term earlier this year when they predicted that in 2014 we would see the rise of the silent traveler - and rise they did....

3 Steps to Better Online Reviews

Let's face the facts. Most things in life that initially sound wonderful often have a catch. "That new restaurant has an incredible menu!" (But the servers are rude.) "This new ice cream shop has the best flavors!" (But contains little nutritional value.) "I have the perfect guy for you!" (But he has commitment issues.) Unfortunately for the consumer, not all advertisements come with a quick...

Lose Loyalty Over Lacking Wi-Fi

To assume that travelers will settle for a lousy connection or no connection at all is a monumental mistake. Honeywell recently put out a report that looked at U.S. travelers and their need for connectivity speed for in-flight Wi-Fi. If this is how desperate travelers are when they fly, just imagine what they want by the time they reach the hotel!

Optimize & Monetize Your Guest Internet: Part IV – Tiered Bandwidth Usage Trends

It is no secret that hotel guests today demand Wi-Fi. To tell a guest that Internet is not available, you might as well say that they only have candlelight in their rooms. Wi-Fi has simply become an expectation. The part that you still control is how much to give and how best to offer it.

Optimize & Monetize Your Guest Internet: PART III - Monetization

PART I of this series covered the top 4 guest Internet trends and in PART II we highlighted 3 ways to optimize your guest Internet. In this post, we’ll explore opportunities for monetizing guest Internet.

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