In PART I of this series, we explored the top tech trends that are affecting guest Internet.
In order to make recommendations for optimizing and monetizing your guest network, we first must identify the top top tech trends that are affecting guest Internet:
Preparing your property for Passpoint will take preparation and resources, but we believe it is well worth it because guests will have richer and more personalized online experiences at your property.
You might think the title of this recent HotelNewsNow.com article says it all: The Inevitability of Free Wi-Fi. However, author Ed Watkins admits that Loews, the most recent hotel brand to offer free Wi-Fi in all guestrooms, “might just be an outlier.”
Hotels are delivering more amenities than ever before—Tempur-Pedic beds, wellness programs, and custom toiletries are just a few. But with the myriad technology-based amenities that are available now, there are a select few that provide services that actually enhance the guests’ experience. Eleven commends these 3 hotel clients that have made sensible and basic technology enhancements that we...
Known as a reliable and consistent major hotel brand Holiday Inn Express® by 40-somethings to Baby Boomers, the Holiday Inn brand is adding features and amenities to attract the next generation of travelers—Millennials.
According to the J.D. Power 2013 North American Hotel Guest Satisfaction Index Study, the quality of Internet service remains the top complaint experienced by guests and it has the largest impact on overall guest experience and satisfaction.
In a major global study done by travel technology provider, Amadeus, they study the challenges and potential benefits of being able to sift through the massive volume of unstructured data, known as “big data.” The findings put pressure on our industry to take the steps to begin establishing a foothold on big data.