Eleven Blog

Eleven Blog

6 Steps to More Lovable Guest Wi-Fi

When you think of the perfect guest Wi-Fi experience, what words would you use to describe it? Fast? Automatic? Reliable? Easy? One thing these all have in common is they make the guest Wi-Fi experience lovable; a delightful experience that guests will come back for. It's not an adjective we commonly think of when it comes to Wi-Fi, but as the #1 demanded amenity, shouldn't it be our goal? To...

How to Bring Your Wi-Fi Back to Life

This Halloween, be sure to offer more Wi-Fi treats than tricks. Hotel brands work tirelessly to deliver 5-star experiences across all their properties. When guests expectations match what is provided, they are more likely to come back again and again. Wi-Fi is no exception. Guests want to stay seamlessly connected across all their devices. However, this can be tricky when your Wi-Fi network is...

Top 5 Guest Wi-Fi Concerns

Do your TripAdvisor reviews include complaints about your Wi-Fi? Ever wonder why? We’ve outlined the top 5 concerns guests have about Wi-Fi when they are planning a hotel stay. The more you tailor the Wi-Fi experience at your property to avoid these concerns – the happier and more loyal your guests will be!

Myth-busters: Hotel Wi-Fi Edition [INFOGRAPHIC]

Myth-buster: Hotel Wi-Fi Edition Part III

 In Part I and Part II of our Myth-busters Blog Series, we debunked the myths that Wi-Fi is all about bandwidth, that it should be managed on-property, and that it’s an IT function, not a business asset. In Part III we’ll wrap it up with 2 more hotel Wi-Fi myths.

Myth-busters: Hotel Wi-Fi Edition Part II

In Part I of our Myth-busters Blog Series, we debunked the myth that Wi-Fi is all about bandwidth and speed. In Part II we’ll cover 2 more hotel Wi-Fi myths.

Myth-busters: Hotel Wi-Fi Edition Part I

By now we’re all well-aware that Wi-Fi is is a must-have...However, there are opposing forces at work making it increasingly difficult for hotels to deliver a high-performance guest Internet experience. Guests use an average of 2GB of data per month on their  2.9 devices (Skift). The average cost of a network  installation is $300,000 and $5,000 per month for 500MB of data at a 500-room hotel (

How Often Should You Upgrade Your Wi-Fi Network?

It comes as no surprise that today’s traveler gobbles up hotel bandwidth and comes back for seconds. With an increasing number of connected devices coming along on both business and leisure trips, it is difficult to keep up with the demand. Hundreds of guests carry an average of 3 devices and they all clamor to get connected in the lobby, guestrooms, and business center. With expectations for...

Bed, Bath, Breakfast & Bandwidth [INFOGRAPHIC]

The Hotel Wi-Fi Story [INFOGRAPHIC]

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