Finally, a bar you will want your employees to work in! Kimpton’s Eventi Hotel has implemented the “Business Bar” at their Chelsea, New York location. In exchange for drinks or Apple Genius’, this bar supplies guests with a number of gadgets for them to borrow during their stay. The best part? There’s no “open-gadget law” to speak of. You can wander all over the hotel with your borrowed...
With the rise of hospitality technology, comes the rise of guest technology demands. Mobile check-in, mobile room keys, and fast Wi-Fi are just the tip of the iceberg. Hospitality Technology reported the top IT-driven steps to meet the needs of travelers. Here’s what you need to know to satisfy your guests:
Consumers are depending on their mobile phones more and more for information. While it is important to capitalize on this by optimizing your website for mobile with a responsive design, it extends further than that. iBeacon technology is the next stage for mobile use in hotels, and to jump on board now would give your property an early adopter advantage.
As stated in our Mobile Revolution and the Millennial Traveler post, the largest number of hotel mobile site visitors are over 55. The Baby Boomers are quickly becoming consumers of mobile technology, and with their control of over 50% of discretionary spending and retirement rapidly approaching, they are a group you want to connect with.
As hoteliers, you can no longer turn a blind eye to the mobile revolution. The time to adapt is now, and the millennial traveler will no longer be forgiving of Wi-Fi and mobile phone inadequacies.
In order to make recommendations for optimizing and monetizing your guest network, we first must identify the top top tech trends that are affecting guest Internet:
In a recent TrustYou study of 1.57 million travelers and reviews, they offer a comparison of business and leisure travelers. Some interesting statistics are below:
In the 2014 Hospitality Technology Magazine Hotel Technology Study (accessible with registration) they took a close look at hotel budgets from 2011 to 2014. The study surveyed over 50 executives in charge of more than 40,000 US-based properties, representing a mix of full and limited service brands.
There’s no quick answer when solving the loyalty equation, but with business travelers today carrying an average of 2.68 devices, digital and mobile services certainly need to be part of the mix. Guests are increasingly turning to mobile to get more value out of their travel experiences, from booking hotels online to checking social media reviews.